Delivering excellence through consulting, interim and non-executive director services. Business planning, sales & marketing strategies, change management and  business diversification.

Latest Feedback

So don’t take my word for it…

This course was an amazing experience for me both from learning point of view and performance wise. The practical part of the course was extremely helpful where I got a chance to implement all the knowledge gained during the course. I have learnt to look at the bigger picture, and I have learnt having budget controls and a plan is always essential, always plan to plan. I have learnt that communication is one of the most important, if not the most important technique that I have learnt in this course and that I am now applying into the work place. I think that I have become more confident in sharing my opinion, but also sharing it in the right way. I have more understanding on why Peter and Michael make the decisions they do. Overall, this course has given me knowledge on not only how a business should run and all the implications the business faces, but also pushed me on my professional and personal development as a manager.

Jessica Bolden

Events and Reception Manager, The Bedford Arms Chenies

I have enjoyed this course even though I have found the essays difficult, I have really enjoyed the content. This is because I now see how the business runs from a different perspective, and I think this now impacts the way I make my decisions now. I used to be a lot more hot headed and never give evidence or reasons. Now I have learnt to think about the decisions I make, and go about it in a different way. This course makes you look at the way you manage and teaches you new ways to manage different situations. I can see the changes it has made me as a manager compared to before the course. I have learnt that the business cannot run without lots of different parts, such as lots of different laws, and policies that help you make certain decisions. My biggest goal is to pass this course!

Andrew Lopusiewicz

General Manager, The Bedford Arms Chenies

Malcolm has been working closely with the management team at the Bedford Arms over the past year on their NVQ level 3 management course.

Since they’ve been on the course they have all shown great improvement in their skills and ability to manage other members in the team. 

I can’t recommend a better course and I’m grateful for all the hard work and hours Malcom has provided. My business is already feeling the benefits.

Michael Ratcliffe

Director, Hotel's 109 Ltd

What I have learnt…

This course gave me more confidence in myself. I have learnt what makes a good leader how I have grown as a person, and I have learnt what is the bad way and what is a good way to deal with the things. I have become calmer in challenging or high-pressure situations. I have learnt lots of terminology, which gives me a clearer vision of the business. I have learnt how to be more successful leader, improve communication, make better decisions, manage conflict and build a team. Also, I have gained knowledge about how to make a decision, building your personal confident and leading a team. I am more confident now when I must confront other employees, and make decisions.

Ewelina Lopusiewicz

Bar Supervisor, The Bedford Arms Chenies

More feedback & testimonials…

I have known Malcolm Ball since the mid-eighties when he had a company called Gladstone Hall Associates which provided corporate hospitality for several large Blue-Chip companies including Barclaycard. My company Crown Catering providing both unique venues and catering for the likes of Barclaycard and others.

Our paths crossed again back in 2004 when as CEO of Vinopolis (Wineworld Plc} Malcolm decided to break with tradition and have one exclusive catering provider for this top hospitality venue in London. My company successfully tendered and won this account.

In more recent years as CEO of WMC Retail Partners Malcolm invited my company again to consider Old Spitalfields Market as being an ideal new and unique hospitality venue for the Capital.

Throughout Malcolm has always been innovative and entrepreneurial in his sales & marketing approach while demonstrating sound leadership and while having a keen mind for the importance of customer satisfaction.

I would hope that should he ever require the services of someone like us he will again consider us and we in turn would welcome that opportunity.

Russell Morgan

Founder Crown, Partnership

I have known Malcolm Ball for over 15 years and have seen him working in various roles at London Irish, Vinopolis and Wellington Markets pie.

We previously put his sales and marketing skills to good use when we were looking to engage with Fitness Clubs and the club members themselves in an education campaign aimed at precisely that market . Malcolm clearly has an innovative approach to sales and marketing and we were very happy with the resulting successes.

Not surprisingly, when I learned he was available, I again engaged his services for STA Ltd to merge his contacts in the Sports & Leisure Industry with our activities in Spectator Safety training to generate further enrolments for our Apprenticeship programmes.

I anticipate that we will have the same level of success this time as we did before.

Andy Day

Director, STA Ltd.

I am delighted to provide a reference In support of Malcolm.

I have known him for around ten years and always found him to be an enthusiastic and professional advocate of Markets.

NABMA has forged a number of partnership arrangements and while Malcolm was with Wellington Markets he was a great support In advancing the markets agenda on the national stage and facilitating our engagement with government through his company’s parliamentary links.

Malcolm Is a man of vision seeing the landscape of Markets in the future. It was particularly because of this quality that I personally recommended Malcolm to be Chairman of the Association of London Markets at a time when the AoLM was working with the Greater London Council to create a London Markets Board.

Malcolm worked tirelessly to Improve the status of the AoLM during his short tenure as Chairman. He was sad loss to the AoLM when he stood down because of severing his links with Wellington Markets. Malcolm is an enthusiastic and personable individual and a man whose opinions I greatly respect and who has been a significant asset to the markets industry.

I have no hesitation in providing a reference supporting him.

Graham Wilson OBE

Chief Executive, NABMA

I first met MALCOLM BALL in the spring of 1995 when I arrived in the UK to head up the running of the Sandals Sponsorship Campaign for the West Indies Cricket Team which was due to tour later that year.

I was introduced to Malcolm who had been appointed by the West Indies Cricket Board , as their Marketing Representative. Malcolm would work in tandem with me to maximize any and all opportunities to get our name into the public space, and by extension, increase brand awareness and bookings to our Caribbean Resorts.

I can attest that Malcolm brought very creative ideas to the table , many never experienced by a touring West Indies Cricket team before. In fact, many were quite revolutionary , exhibiting Malcolm’s strong sense of entrepreneurship. All of this innovative thinking was in an effort to build on the brands of both West Indies Cricket and Sandals Resorts.

Through Malcolm’s contacts , he was able to introduce me to many persons and entities who would eventually play a positive role in maximising Sandals sponsorship of the tour.

At the end of the long tour (6 Test Matches and 5 One Day Internationals) , Sandals Resorts was extremely pleased with what we were able to achieve during our maiden overseas sponsorship effort. Malcolm’s leadership and communication skills certainly contributed significantly to this.

Based on my working experience with Malcolm, a keen sportsman, I would unhesitatingly recommend his services in any related field.

David L. Roper

Director, Industry Relations, Sandals Resorts International

Malcolm Ball is the consummate Professional in all that he does. He is entrepreneurial and innovative … particularly in terms of sales and marketing … but also has excellent leadership and project management skills … with an outstanding record of success within the Leisure, Sport and Retail sectors. I worked with Malcolm during my time at London Irish Rugby when I was CEO and he was the Sales & Marketing Director; I valued his contribution to the team and the business as a whole and, in particular, the strategy he put in place to develop the club’s brand credentials with key corporate partners. I have no hesitation in in recommending him to any company seeking such skills.

Geoff Huckstep

CEO, National Ice Centre & Motorpoint Arena Nottingham

We have been involved with Malcolm over the past thirty years, in various capacities.

When Malcolm was, at London Irish and Vinopolis, we hosted various corporate events for Hotels 109, the organisation and management were always of the highest standard.

Malcolm has also worked for us in a sales and marketing capacity, at The Selfridge Hotel London, The Royal Wefts Hotel, Royal Tunbridge Wells and The Bedford Arms Hotel Chenies. He has successfully implemented ideas, with the results, or increased turnover and improve margins.

We have no hesitation in recommending him and will continue using him In the future.

Peter Ratcllffe

Director, Hotel's 109 Ltd