MASKS…to be or not to be?

MASKS…to be or not to be?

While the jury remains out (no clear evidence either way on the benefits), I for one believe this requirement should have come earlier. Surely, it is no coincidence that countries like Singapore, South Korea and even China use masks and have figures that reflect a...
3 Reasons why you should invest in qualifications for your managers

3 Reasons why you should invest in qualifications for your managers

Management staff within a company are often the glue that binds the company together. They can be responsible for so many aspects of the business and they must be competent in carrying out their roles. Many managers have been promoted to their position from starting...
Improving customer service, from the inside out. 

Improving customer service, from the inside out. 

I worked for 30 years in senior management, an experience that has put me in good standing when I chose to embark on teaching people in the same role later in my career. Being able to teach via the NVQ route has allowed me to pay forward my knowledge and experience...