What is Retail Theatre?

What is Retail Theatre?

I previously mentioned the importance of turning what is today an everyday performance (sanitizing everything and anything that is touched or moves) into a staged production. It emphasises the importance of being COVID compliant and executed professionally should...
Feedback, Feedback, and more Feedback?

Feedback, Feedback, and more Feedback?

By all accounts, the 4th July passed with few incidents of any unruly behaviour – thank goodness! And those rare instances where there were issues, I was delighted to hear management taking the decision to close early. On hearing a customer had unfortunately...
A FAR MORE DISCERNING CUSTOMER

A FAR MORE DISCERNING CUSTOMER

So, here we are with most of the hospitality sector open for business and with 1 METER+ being the new mantra of the moment! Yet, whilst the tone of complying with these rules seems quite convivial and jolly before entering the bar, restaurant, or hotel of choice, once...
HOSPITALITY AND GOING BACK TO THE “NEW NORMAL”.

HOSPITALITY AND GOING BACK TO THE “NEW NORMAL”.

So, across the country, bars and restaurants will once again be opening their doors to the consumer on or around the 4th of July. How ironic that that date just happens to be Independence Day across the pond! With social distancing measures having to be in place,...