HOSPITALITY AND GOING BACK TO THE “NEW NORMAL”.

HOSPITALITY AND GOING BACK TO THE “NEW NORMAL”.

So, across the country, bars and restaurants will once again be opening their doors to the consumer on or around the 4th of July. How ironic that that date just happens to be Independence Day across the pond! With social distancing measures having to be in place,...
BUSINESS DIVERSIFICATION, INNOVATION AND TRANSFORMATION

BUSINESS DIVERSIFICATION, INNOVATION AND TRANSFORMATION

Post COVID-19 and coming out of furlough might see these 3 business “buzzwords “on the top of many chief executives first board meeting agenda. Why? Well, when we do eventually return to what we create for a “new normal “our customers will be more discerning than ever...
How COVID-19 is giving businesses a lesson in diversification

How COVID-19 is giving businesses a lesson in diversification

What is diversification? Diversification is a strategy used by businesses to encourage higher returns and lessen the risks. Diversification will involve the introduction of new products, new services or operating in a new market to that of which the business...
3 Reasons why you should invest in qualifications for your managers

3 Reasons why you should invest in qualifications for your managers

Management staff within a company are often the glue that binds the company together. They can be responsible for so many aspects of the business and they must be competent in carrying out their roles. Many managers have been promoted to their position from starting...
Improving customer service, from the inside out. 

Improving customer service, from the inside out. 

I worked for 30 years in senior management, an experience that has put me in good standing when I chose to embark on teaching people in the same role later in my career. Being able to teach via the NVQ route has allowed me to pay forward my knowledge and experience...