I worked for 30 years in senior management, an experience that has put me in good standing when I chose to embark on teaching people in the same role later in my career. Being able to teach via the NVQ route has allowed me to pay forward my knowledge and experience from those years spent in management roles. I have thoroughly enjoyed giving something back through teaching and look forward to my next teaching challenge. 

“In the minds of great managers, consistent poor performance is not primarily a matter of weakness, stupidity, disobedience, or disrespect. It is a matter of miscasting.” 

 ― Marcus Buckingham

I have been fortunate enough to work with The Bedford Arms Hotel, to deliver a Level 3 Diploma in Management to their staff. 

I believe that to be able to offer the highest quality of customer service, the management within a company must be competent, effective and productive. This is prevalent in the leisure and hospitality industry. The success of a business in the leisure and hospitality sector relies heavily on the provision of excellent customer service which is why skilled management staff are so important. 

The Level 3 Diploma in Management is the perfect qualification for individuals in a range of management or supervisory roles. It gives the learner the skills and knowledge to be able to progress to other qualifications if they choose to, however it can be taken as a qualification on its own merits. 

A range of topics is taught throughout the course to equip the learner with the competencies required to manage effectively. There are core units that are mandatory, however for my work with The Bedford Arms Hotel I selected other units in consultation with the hotel proprietor. With this course, they can be tailored to suit all businesses and their needs which for me, is especially useful so the managers can get the most out of it. 

  • Manage personal and professional development. 

Tools to enable and monitor development, both in their career and personally. To develop is to learn and grow and not become stagnant in any area of ones’ life. 

  • Manage team performance. 

Such an important part of being a manager is to manage the performance of the team. Learn how to manage that performance and make sure the team are achieving what is necessary. 

  • Principles of leadership and management

What is required of a manager and what determines good leadership? We cover the principles of leadership and management. 

Principles of people management

To give managers confidence when dealing with people in their line of work. Tools and skills for empathetic and effective people management. 

  • Principles of business

Understanding the principles of business is important for a manager or leader to be able to help drive the business towards meeting its goals. 

  • Manage individuals’ development in the workplace

Through appraisals and reviews you can monitor development, and equally important, a good manager will also know how to get the best out of an individual and help them to develop within the workplace. 

  • Implement and maintain business continuity plans and processes

It is important for managers to understand the uses and components of a business continuity plan and processes. 

  • Manage the impact of work activities on the environment 

Management should be able to assess, identify and minimise the adverse effects of work practices on the environment. 

In conclusion, mastering the skills and competencies in each of these areas enables the manager to be better equipped to fulfil both short-term and long-term goals of staff and business as well as their own professional and personal development too. 

“This course has given me knowledge on not only how a business should run and all the implications the business faces, but also pushed me on my professional and personal development as a manager.”

MBP business consultancy services offer consultancy services to a range of industries.

Malcolm can also be a Non- Executive Director or interim CEO/MD. Malcolm has experience in a broad range of industries including but not limited to the retail and tourism industries and has overseen several multi-million-pound projects throughout his professional career

Please get in touch and see how Malcolm can help develop your business.





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