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Types of coaching

Types of coaching

Since the benefit of being able to work remotely had become apparent to the masses we have seen a trend developing which shows uptake in coaching and mentoring services. These services suit individuals with different needs, which is what I want to explore in this...

Keeping up appearances

Keeping up appearances

The hierarchy of the corporate world is something I am well versed with and something I was embroiled in for many many years. The typical do’s and don’ts and unspoken expectations are what led to many missed opportunities where I could have really done with some...

The Big Pitch

The Big Pitch

No quivering voice, no fluttering stomach, you have confidence by the bagful. You wouldn’t be much of a Managing Director without a b. Yet, the importance of not missing anything, checking the angle is right and even just a second opinion is something I wish I had...

FOLLOWERS OR LEADERS, SOLDIERS OR GENERALS AND PLAYERS OR CAPTAINS…

FOLLOWERS OR LEADERS, SOLDIERS OR GENERALS AND PLAYERS OR CAPTAINS…

As part of the senior management team, how would you categorise your staff pre and during COVID? How about your career? Were you always destined to be the Leader, General or Captain or was there a moment in your career where you had to take that next step and...

ON THE JOB TRAINING

ON THE JOB TRAINING

On the job training is undeniably the most cost-effective method of up-skilling your workforce however, very few employers value this type of approach. Moreover, during these challenging times obtaining maximum productivity from your staff while keeping the morale on...

EXAM RESULTS….a hot topic at this time

EXAM RESULTS….a hot topic at this time

In these uncertain and challenging times compounded by the worst recession in living memory we now have this fiasco of grading A and O Levels by using an algorithm, presumably following previous National & Regional Standards. Can someone please tell me what was...

What is Retail Theatre?

What is Retail Theatre?

I previously mentioned the importance of turning what is today an everyday performance (sanitizing everything and anything that is touched or moves) into a staged production. It emphasises the importance of being COVID compliant and executed professionally should...

MASKS…to be or not to be?

MASKS…to be or not to be?

While the jury remains out (no clear evidence either way on the benefits), I for one believe this requirement should have come earlier. Surely, it is no coincidence that countries like Singapore, South Korea and even China use masks and have figures that reflect a...

Feedback, Feedback, and more Feedback?

Feedback, Feedback, and more Feedback?

By all accounts, the 4th July passed with few incidents of any unruly behaviour - thank goodness! And those rare instances where there were issues, I was delighted to hear management taking the decision to close early. On hearing a customer had unfortunately...

A FAR MORE DISCERNING CUSTOMER

A FAR MORE DISCERNING CUSTOMER

So, here we are with most of the hospitality sector open for business and with 1 METER+ being the new mantra of the moment! Yet, whilst the tone of complying with these rules seems quite convivial and jolly before entering the bar, restaurant, or hotel of choice, once...